Transportation Department Secures Refunds for Pandemic Flight Cancellations

The agency took action against Lufthansa, Dutch Airways, and South African Airways.

The Department of Transportation (DOT) announced enforcement actions against Lufthansa, South African Airways, and KLM Royal Dutch Airways this week, which requires them to refund passengers over $900 million for extreme delays or cancellations during the COVID-19 pandemic. The department is also investigating the three airlines for their years-long delay in refunding their passengers and is considering issuing $2.5 million in civil penalties against them for refund violations.

“When a flight is cancelled or significantly changed, you shouldn’t have to fight with the airline to get their money back—and we’re holding airlines accountable when they fail to give passengers the refunds that they’re owed,” said Transportation Secretary Pete Buttigieg. “Today’s actions further demonstrate that passenger rights remain a top priority for the Biden-Harris Administration—and we are using all of our tools to improve air travel for everyone.” 

As the Lord Leads, Pray with Us…

  • For Secretary Buttigieg and Transportation Department officials to be prudent as they hold airlines accountable.
  • For the leaders of the FAA and NTSB as they seek to ensure the safety of air travel.
  • For the pilots, flight crews, and air traffic controllers who have been burdened by staffing shortages.

Sources: Department of Transportation


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