Senators Ask Transportation Department About Frequent Flyer Practices

Airlines have reportedly changed point systems in ways that make rewards more difficult to achieve.

Senators Dick Durbin of Illinois and Roger Marshall of Kansas have requested the Department of Transportation look into reports of deceptive practices within frequent flyer programs offered by airline companies. The senators said they have heard multiple credible accounts of “airlines changing point systems in ways that are unfair to consumers, including by devaluing points, meaning it takes more points than initially marketed to achieve the promised rewards.”

Senator Durbin, the chair of the Senate Judiciary Committee, has recently been promoting efforts to hold airlines accountable for increased bad practices. In early October, he requested that the CEOs of United Airlines and American Airlines answer questions about rising ticket prices, increasing fees, and the growing frequency of passenger complaints.

As the Lord Leads, Pray with Us…

  • For Senators Durbin and Marshall as they seek to protect airline travelers from bad practices.
  • For Senator Durbin as he chairs the Senate Judiciary Committee.
  • For U.S. Transportation Department officials as they consider the senators’ request to investigate the airlines’ changes to frequent flyer programs.

Sources: Reuters, ABC News


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