Two men were separately accused of defrauding federal health programs of $3.7 and $1.2 billion. The Federal Bureau of Investigation (FBI) announced that one man was apprehended in…
Read MoreCall Centers
FCC Proposes Onshoring Call Centers Requiring English Proficiency
The agency seeks comment on proposed customer service standards, disclosure requirements, and potential fees. The Federal Communications Commission (FCC) voted to begin a rulemaking proceeding examining the use…
Read More