ACERS replaces decades-old system, offering faster processing and stronger data protections.
The Department of Transportation (DOT) announced the launch of a modernized online system for submitting and processing air travel service complaints—replacing a consumer application that had been in use since the 1990s. The updated Aviation Complaint, Enforcement, and Reporting System (ACERS) allows passengers to file complaints, comments, and compliments through a public portal, while enabling airlines and ticket agents to receive and respond to submissions in real time.
“I’m committed to making USDOT work better for the American people. By modernizing our technology and getting rid of outdated legacy systems, we can better serve the traveling public and maximize efficiencies,” said Transportation Secretary Sean Duffy.
The department reported the new system would speed up resolution times, improve communication between consumers and airlines, and strengthen security and privacy protections for aviation-related data. Resources on air travel consumer rights are also available through the ACERS portal, which is expected to benefit tens of thousands of travelers each year.
As the Lord Leads, Pray with Us…
- For discernment for Secretary Duffy as he oversees the implementation of the new air travel complaint portal.
- For U.S. federal officials as they seek to ensure airlines and airports provide satisfactory service to American travelers.
Sources: Department of Transportation
