USPS Utilizes AI to Improve Shipping

Technology is being trained to provide better predictions of the status of packages in the mail.

U.S. Postal Service (USPS) Chief Information Officer Pritha Mehra expressed confidence in the agency’s latest use of artificial intelligence (AI) to improve package delivery organization. 

“We’ve been using and are continuing to train and refine our models to give you accurate predictions of where your package is, when it’s going to be delivered, and then, with it, the exact time,” Ms. Mehra said to a crowd of tech professionals at a federal innovation event. “We’re also looking at it from a more predictive sense to… foresee a failure before the purchase.”

The holiday season brings an annual wave of package shipments and delivery frustrations. CIO Mehra stated that USPS was ensuring zero-trust cybersecurity with its use of AI, preventing unknown users and networks from accessing the massive amounts of data the agency uses in its AI programs.

As the Lord Leads, Pray with Us…

  • For CIO Mehra as she oversees the cyber security surrounding the USPS’ use of AI in delivery information.
  • For Postmaster DeJoy to seek God’s guidance as he heads USPS.
  • For U.S. postal workers as they prepare for the Christmas rush.

Sources: FedScoop, Federal News Network


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