FTC Sues Vonage over Junk Fees

Commission submits court order requiring Vonage to refund $100 million.

The Federal Trade Commission (FTC) has filed a court order against Vonage, alleging that they regularly use predatory practices against their customers. The commission alleges that Vonage routinely hides junk fees within consumers’ receipts and, when consumers try to cancel their services, Vonage’s intentionally complex process often results in continued charges to the customers’ supposedly canceled accounts. If approved, the court order will force Vonage to return $100 million to its customers.

“Today, the FTC delivers on our commitment to protect consumers from illegal dark pattern tactics by companies that prevent consumers from canceling their services,” said FTC’s Bureau of Consumer Protection Director Samuel Levine. “This record-breaking settlement should remind companies that they must make cancellation easy or face serious legal consequences.”

As the Lord Leads, Pray with Us…

  • For Chair Lina Khan as she leads the FTC in efforts to ensure regulatory compliance.
  • For Director Samuel Levine as he manages the Bureau of Consumer Protection.
  • For U.S. officials as they seek to hold corporations accountable for their fee structures.

Sources: Federal Trade Commission


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